Leadership isn’t just about technical expertise. It’s about how leaders communicate, build trust, navigate challenges, and influence the people around them.
Through the EQ-i 2.0® and EQ 360® emotional intelligence assessments, Richwood Consulting helps organizations develop leaders who communicate more effectively, strengthen relationships, and lead with greater confidence.
Ready to help your leaders reach their full potential?
Why Emotional Intelligence Matters
Emotional intelligence isn’t just a leadership buzzword—it’s consistently linked to stronger organizational performance.
90
%
Employee Retention
Companies with high emotional intelligence report employee retention rates as high as 90%. — Harvard Business Review
50
%
Higher Customer Retention
Organizations that prioritize emotional intelligence see up to a 50% improvement in customer retention. — Harvard Business Review
20
%
Higher Revenue Performance
Leaders with strong emotional intelligence outperform annual revenue targets by more than 20%. — Korn Ferry
Could Your Leaders Benefit from Emotional Intelligence Development?
It’s not always obvious when emotional intelligence is limiting leadership effectiveness. These common challenges may indicate it’s time to invest in developing your leaders.
Communication Breakdowns
Conversations aren’t as clear or productive as they should be.
Avoiding Difficult Conversations
Performance issues linger and conflict goes unresolved.
Lack of Collaboration
Teams operate in silos or struggle to trust one another.
Growing Leaders
High-potential employees are stepping into bigger roles and need support.
Lack of Self-Awareness
Leaders don’t always recognize how their actions affect others.
Unclear Vision
Vision, priorities, or expectations aren’t being communicated with clarity and consistency.
These challenges are common—and they aren’t a sign of poor leadership. More often, they’re indicators that leaders haven’t been given the awareness, feedback, and tools to better understand themselves, communicate effectively, and bring out the best in others.
The good news? Emotional intelligence can be developed. With the right guidance, leaders can strengthen the skills that build healthier teams, stronger relationships, and more effective organizations.
What Changes When Leaders Grow
| Without EQ | After EQ |
|---|---|
| Communication breaks down | Conversations become more productive |
| Leaders avoid difficult conversations | Leaders address issues with confidence |
| Teams work in silos | Collaboration and trust improve |
| Blind spots limit growth | Leaders gain greater self-awareness |
| Stress drives decisions | Leaders respond thoughtfully under pressure |
| Vision isn't clearly communicated | Teams gain clarity and alignment |
Ready to Create This Kind of Transformation?
Let’s start with a conversation about your goals and explore whether EQ-i 2.0® or EQ 360® is the right fit for your organization.
The Right Tools for Leadership Growth
Every leadership journey begins with greater self-awareness. Richwood Consulting uses two internationally recognized emotional intelligence tools to help leaders better understand how they communicate, make decisions, build relationships, and influence those around them.
More importantly, we pair every assessment with personalized coaching to turn insights into practical leadership growth.
EQ-i 2.0®
Understand How You Lead
EQ-i 2.0® is a scientifically validated emotional intelligence assessment that provides a clear picture of how leaders approach communication, relationships, decision making, stress management, and overall leadership effectiveness.
Rather than relying on assumptions, leaders gain objective insights they can immediately begin applying in their day-to-day interactions.
Every EQ-i 2.0 engagement includes:
- Scientifically validated EQ-i 2.0 assessment
- Comprehensive leadership insights report
- Personalized one-on-one coaching session
- Individual leadership development plan
EQ 360®
See Your Leadership Through the Eyes of Others
Self-awareness is powerful—but understanding how others experience your leadership can be transformational.
EQ 360® combines your personal emotional intelligence results with confidential feedback from managers, peers, direct reports, and colleagues to provide a complete picture of your leadership impact.
In addition to everything included with EQ-i 2.0, EQ 360 provides:
- Confidential multi-rater feedback
- Comparison of self-perception and others’ experiences
- Identification of leadership strengths and blind spots
- Personalized coaching and action planning
Whether you’re developing an emerging leader or investing in an executive team, we’ll help determine which approach best supports your goals.
Who Benefits Most?
Emotional intelligence development can benefit leaders at every stage of their careers and organizations of every size.
It’s an excellent fit for:
- Emerging leaders preparing for new responsibilities
- Managers and supervisors leading day-to-day teams
- Senior leaders seeking greater influence and effectiveness
- Executive teams working to strengthen communication and alignment
- High-potential employees preparing for future leadership roles
- Organizations building stronger leadership pipelines
Whether you’re developing one leader or an entire leadership team, emotional intelligence provides practical skills that can be applied immediately.
Ready to Develop Emotionally Intelligent Leaders?
Whether you’re preparing emerging leaders, investing in experienced managers, or strengthening your executive team, Richwood Consulting can help your organization develop emotionally intelligent leaders who create healthier teams and stronger business results.
Let’s start with a conversation about your leadership goals and explore how emotional intelligence development can help your organization thrive.
Frequently asked questions
What is emotional intelligence?
Emotional intelligence is the ability to recognize, understand, and manage your own emotions while effectively recognizing and responding to the emotions of others. In leadership, emotional intelligence influences communication, decision making, relationships, conflict resolution, and overall leadership effectiveness.
What's the difference between EQ-i 2.0 and EQ 360?
EQ-i 2.0 helps leaders understand their own emotional intelligence through a scientifically validated self-assessment.
EQ 360 builds on that foundation by combining self-assessment results with confidential feedback from managers, peers, direct reports, and others, providing a more complete picture of how a leader is experienced by those around them.
Can emotional intelligence be developed?
Yes. Emotional intelligence isn’t a fixed personality trait. With intentional coaching, feedback, and practice, leaders can strengthen emotional intelligence throughout their careers.
Is emotional intelligence only beneficial for new leaders?
Not at all. Leaders at every level benefit from greater self-awareness, stronger communication skills, and a deeper understanding of how their leadership affects others. Emotional intelligence is just as valuable for experienced executives as it is for emerging leaders.
How does the process work?
Every engagement begins with a conversation about your organization’s goals. From there, we’ll recommend the approach that best fits your needs—whether that’s EQ-i 2.0, EQ 360, or a broader leadership development engagement.
Each experience includes personalized coaching designed to help leaders turn insights into meaningful, lasting behavioral change.
Matt Nichols
Champion of People and Potential
Matt oversees all training and development for Richwood Bank’s employees and leads the charge for Richwood Consulting’s professional development programs. He believes that people are the key to success in any organization—and his mission is to help them realize their potential and grow in their careers.
With a strong background in leadership development, employee growth, customer service, and communication, Matt designs and facilitates sessions that are engaging, practical, and built on proven adult learning principles. His passion for training, coaching, and mentoring shines through in every workshop, whether he’s working with entry-level employees or seasoned executives.
Matt is dedicated to making a positive impact at every level of an organization—and he brings energy, empathy, and expertise to every session he leads.
Credentials
Licenses & Certifications
- Certified Professional in Talent Development
- Certified DEIB Specialist
- Certified Talent Management & Succession Planning Specialist
- Certified Learning & Development Specialist
- Certified HR OD Practitioner
- Certified Working Genius Facilitator